In the February 2009 issue, 2 Guys Audio Video, of Gresham, Ore., was honored with CustomRetailer’s Customer Satisfaction Award! This feature began in June 2008, honoring custom integrators who have exemplified excellence in serving customers. The final award winner was featured in the June 2009 issue. Take a look at why 2 Guys is one of CR’s award recipients.

It matters little what business you’re in, as long as you are in the business of serving your customers fully. A high regard for the individual who seeks your services (matched only by the sharpest competence in the field) is what it takes to secure the respect you deserve.

Ken Latham found the best examples of these traits in 2 Guys Audio Video. From one manager to another, Latham understood and appreciated the attention and knowledge he received, establishing a mutual camaraderie and, most importantly, future business for 2 Guys Audio Video.

Congratulations, 2 Guys!

Joe Dodd, President
2 Guys Audio Video
2227 NW Eleven Mile Ave.
Gresham, Oregon 97030-3551
503-669-7639; www.2-guys.com

Thank you for the great service and very informed advice. My call yesterday to DISH went exactly as you said it should. Although the customer service rep was unable personally to reactivate my receiver, he had his supervisor do it. And as you predicted, he did say that for some reason it was not initially taking the information.

As a small-business owner, I, too, understand how important great customer service can be to success. Whenever I can I seek out similar businesses for my needs. I’m pleased I chose 2 Guys Audio Video to initially install the DISH network. I’m even happier with the two upgrades you’ve done since then. You’ll get my recommendation every time.

Ken Latham
ken.latham@ExerciseEquipmentNW.com