Tech integration software provider Ihiji announced on Tuesday that it will launch its new Software as a Service (SaaS) tool at the 2015 CEDIA Expo in Dallas next week. The tool, Ihiji ServiceManager, is designed to help integrators, security monitoring firms, and other companies that offer technical support or other services to make their businesses more productive and profitable, Ihiji said.
“As we regularly on-board new integrators and work with existing Ihiji dealers on making their businesses more productive with the Ihiji Invision remote network management platform, we’ve learned a lot about what has been holding them back from executing potentially profitable recurring monthly revenue service plans,” Ihiji CEO Stuart Rench, said in a statement. “Ihiji ServiceManager addresses those barriers to entry for integrators, opening up the platform for use by any technology company that delivers monthly services to their clients.”
Through its own research, Ihiji found that integration firms felt they were lacking resources in a number of areas including: having a consistent method for creating service contracts, a contact system to determine which clients are covered for various levels of service, a prospects tracking system, a method for sending monthly bills, and a centralized place for all customer and site data.
In response to those challenges, Ihiji developed its ServiceManager tool to enable integrators to set up and store service-plan information and data on all clients and sites, and access it through a single cloud-based system. Aside from addressing many of the issues integrators said they face, the new Service manager tool helps manage and track service level agreements, device and network documentation, recent client activity, ticketing, passwords and customer contact information, and contains a centralized service documentation repository, Ihiji explained.
CEDIA Expo attendees can head over to booth #4938 to check out the new Ihiji ServiceManager tool in action.