Leviton has introduced a new online and product support center on its website for customers to access at any time. Leviton.com/support is a one-stop resource for contractors or DIYers to watch product installation videos, download instruction sheets, get pro tips and search frequently asked questions.
The new support platform encourages self-help for most popular Leviton products, such as how to install videos, compatibility tools to pair the right light bulb with the right dimmer, a competitive comparison tool and where to purchase Leviton products. The center also provides customers’ FAQs on many popular products, an online chat feature and a toll-free hotline to call for questions related to Leviton’s product offerings.
“Our customer experience is central to everything we do at Leviton and our website is an online resource that customers can rely upon when installing or researching our products,” said Daryoush Larizadeh, Leviton president and COO. “Customers want and deserve quick responses from businesses and our online support product center provides self-serve access.”
“Access to online content is the norm today and we’re committed to providing all forms of informative and educational content to help our customers install and ultimately enjoy our products,” said David Keller, vice president, e-Business Marketing and Sales, for Leviton. “This new product support center is available 24/7 to answer the most common product questions and we will constantly be updating this site with the latest information for our customers.”