Inteset, a maker of Windows Media Center-based home entertainment systems, expanded its training and support capabilities by offering remote internet access tools for its technicians on all of its media server and client systems. “This ultimate method of support allows us to assist our dealers in ways, that until now, have been unheard of in the A/V industry,” says Jeff Lloyd, CEO of Inteset.
If a dealer has questions, Inteset support can take control of the machine and show them exactly what to do, says the company. In addition, installers can use the integrated support tool to remotely train clients or periodically dial in to do general maintenance tasks and feature updates. Inteset suggests dealers can charge a periodic maintenance fee for the service.